AI core

One AI stack for the entire customer journey

Capture every customer conversation, turn it into business truth, and deploy AI workers across support, quality, and coaching with enterprise control.

Schedule a demo

G2 logo

4.7 (200+ reviews)

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read all case studies

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read all case studies

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read story

Read all case studies

Built for real CX

Proprietary models tuned on real CX interactions, continuously improved with customer data and feedback loops.

Plug in fast

70+ integrations across CCaaS, CRM, and ticketing so teams can launch without rebuilding their stack.

Enterprise governance

Consistent controls for privacy, redaction, audit, and compliance across every interaction and workflow. HIPAA, PCI, GDPR, and more.

Enterprise governance

Consistent controls for privacy, redaction, audit, and compliance across every interaction and workflow. HIPAA, PCI, GDPR, and more.

One vendor, compounding value

Consolidate point tools, standardize outcomes, and scale automation from the same source of truth.

One AI stack, metal to application

Proprietary AI models for every CX use case

7 core models (Transcription, Intent, Sentiment, Customer Effort, Redaction, Categorization, Summarization) and 4 composite AI models (iCSAT, Agent-GPT, QA-GPT, VoC) offering industry-leading accuracy over voice or text.

Seamless data Integration

Over 70 plug-and-play integrations with leading CX tools (e.g., Salesforce, Zendesk, Genesys), ensuring quick adoption.

Owned GPU Stack

Delivers faster inference, lower latency, and total control over data privacy and compliance.

“As a design and marketing partner to millions of small businesses worldwide, Vista has always prioritized customer experience. Level AI’s agent screen recording has added “eyes” to a process where we only had “ears” before. This has helped us identify opportunities to improve our processes and tools and coach our agents more effectively, which improves both team member satisfaction and customer experience.”

Michael Villanueva

Global Director of Quality - Vista

“As a design and marketing partner to millions of small businesses worldwide, Vista has always prioritized customer experience. Level AI’s agent screen recording has added “eyes” to a process where we only had “ears” before. This has helped us identify opportunities to improve our processes and tools and coach our agents more effectively, which improves both team member satisfaction and customer experience.”

Michael Villanueva

Global Director of Quality - Vista

“As a design and marketing partner to millions of small businesses worldwide, Vista has always prioritized customer experience. Level AI’s agent screen recording has added “eyes” to a process where we only had “ears” before. This has helped us identify opportunities to improve our processes and tools and coach our agents more effectively, which improves both team member satisfaction and customer experience.”

Michael Villanueva

Global Director of Quality - Vista

Privacy

Performance

Personalization

Payback

Privacy

Customer data stays protected end to end, with governance built for contact centers and regulated environments.

Full Tenant Governance: Complete control over your data with granular permissions.

PCI/PII Compliance: Rigorous compliance with PCI DSS and PII regulations.

Performance

Built to process every interaction, in real time, at enterprise scale.

100% coverage: Capture every customer interaction across all channels.

Low latency: Near real-time insights for rapid response capabilities.

High throughput: Seamlessly handle vast volumes of concurrent interactions.

30-50% more accurate: Superior AI precision for sentiment, intent, and transcription.

Personalization

AI models adapt to your business rules, vocabulary, and standards so outputs stay relevant and trustworthy.

For your Business: Models aligned with the unique needs of different industries and businesses.

Human learning loop: Improve over time with feedback from QA, coaches, and ops.

Payback

Value compounds while the same interaction data powers quality, coaching, automation, and insights together.

Integrated AI Stack: Owned stack from metal to model, streamlining operations and minimizing TCO.

Faster Time to Value: Rapid deployment and efficient model training bring instant benefits.

“At Custom Ink, customer satisfaction is at the heart of everything we do, and we’re excited about Level’s new iCSAT score. By combining key factors like sentiment, effort, and resolution into one comprehensive measure, it allows us to better understand the quality of our interactions and identify opportunities to elevate the customer experience. This empowers our teams to proactively address pain points and continuously improve, ensuring that every customer interaction reflects our commitment to exceptional service ”

Arielle Nathan

Director, Product Management - Custom Ink

“At Custom Ink, customer satisfaction is at the heart of everything we do, and we’re excited about Level’s new iCSAT score. By combining key factors like sentiment, effort, and resolution into one comprehensive measure, it allows us to better understand the quality of our interactions and identify opportunities to elevate the customer experience. This empowers our teams to proactively address pain points and continuously improve, ensuring that every customer interaction reflects our commitment to exceptional service ”

Arielle Nathan

Director, Product Management - Custom Ink

“At Custom Ink, customer satisfaction is at the heart of everything we do, and we’re excited about Level’s new iCSAT score. By combining key factors like sentiment, effort, and resolution into one comprehensive measure, it allows us to better understand the quality of our interactions and identify opportunities to elevate the customer experience. This empowers our teams to proactively address pain points and continuously improve, ensuring that every customer interaction reflects our commitment to exceptional service ”

Arielle Nathan

Director, Product Management - Custom Ink

Continuous model improvements, anchored in security and transparency

AI improvements evolve with your domain while upholding the highest standards of privacy, governance, and transparency.

  • Fine tuning by domain, vertical, and customer.

  • Continuous training reinforced with + user feedback.

  • Observable & explainable AI.

  • Industry leading 90% redaction accuracy.

  • Secure customer tenant governance.

  • SOC, HIPPA, GDPR compliant.

Resources

Tools and insights to improve every customer interaction

View all resources

How AI can help you get ahead in the contact center: insights for agents, supervisors, and operations leaders

Artificial Intelligence

How AI can help you get ahead in the contact center: insights for agents, supervisors, and operations leaders

The comprehensive guide to AI for contact centers

Artificial Intelligence

The comprehensive guide to AI for contact centers

Build vs. Partner vs. Buy: How to choose the right AI strategy for your contact center

Artificial Intelligence

Build vs. Partner vs. Buy: How to choose the right AI strategy for your contact center

How AI can help you get ahead in the contact center: insights for agents, supervisors, and operations leaders

Artificial Intelligence

How AI can help you get ahead in the contact center: insights for agents, supervisors, and operations leaders

The comprehensive guide to AI for contact centers

Artificial Intelligence

The comprehensive guide to AI for contact centers