success stories

How global brands are transforming their contact center operations

With Level AI, we were able to save hundreds of thousands of dollars. But the bigger impact is we’ve expanded entry points with customers, and those interactions are delivering revenue through CARE to the business.

    Via is on the road to continuous improvement—with Level AI at the wheel. For any organization striving for truly inclusive, high-value customer experiences, our story is proof.

    Before, it took one to two hours just to replicate a behavior we thought needed correction. Now, with AI coaching and search tools, we move from one example to ten, proving real trends at lightning speed.”

    With Level AI, we were able to save hundreds of thousands of dollars. But the bigger impact is we’ve expanded entry points with customers, and those interactions are delivering revenue through CARE to the business.

    In the past... we had to download all of the results and go through call by call... But in Level, I'm doing something similar now and can do it in a couple of hours. As long as my structure is set up correctly and my tags are all great, I can do it in just a few hours.

    We’re not just a service center anymore. With Level AI, we’re proactive, we’re efficient, and above all—we’re compassionate.

Recent STORIES

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If people want a platform or a vendor to work alongside to achieve things for themselves while they're helping Level AI achieve, I think that I have not worked with a better vendor yet.

If people want a platform or a vendor to work alongside to achieve things for themselves while they're helping Level AI achieve, I think that I have not worked with a better vendor yet.

If people want a platform or a vendor to work alongside to achieve things for themselves while they're helping Level AI achieve, I think that I have not worked with a better vendor yet.

Level AI in numbers

Built for high-stakes customer experience

Any more questions?

25

%

avg increase in CSAT

45

%

increase in ASAT (Agent Satisfaction)

90

%

time saved in QA monitoring

Level AI in numbers

Built for high-stakes customer experience

25

%

avg increase in CSAT

45

%

increase in ASAT (Agent Satisfaction)

90

%

time saved in QA monitoring

Level AI in numbers

Built for high-stakes customer experience

25

%

avg increase in CSAT

45

%

increase in ASAT (Agent Satisfaction)

90

%

time saved in QA monitoring

G2 badges

Level AI earned multiple G2 badges for innovation in Customer Experience and QA Automation, recognized across Contact Center QA, Sales Coaching, Speech Analytics, Conversation Intelligence, and AI Customer Support Agents.

G2 badges

Level AI earned multiple G2 badges for innovation in Customer Experience and QA Automation, recognized across Contact Center QA, Sales Coaching, Speech Analytics, Conversation Intelligence, and AI Customer Support Agents.

G2 badges

Level AI earned multiple G2 badges for innovation in Customer Experience and QA Automation, recognized across Contact Center QA, Sales Coaching, Speech Analytics, Conversation Intelligence, and AI Customer Support Agents.

CMP Research Prism

This distinction assures our clients and partners that they are investing in proven, cutting-edge technology
designed to deliver measurable business impact and future-proof their CX strategy.

CMP Research Prism

This distinction assures our clients and partners that they are investing in proven, cutting-edge technology
designed to deliver measurable business impact and future-proof their CX strategy.

CMP Research Prism

This distinction assures our clients and partners that they are investing in proven, cutting-edge technology
designed to deliver measurable business impact and future-proof their CX strategy.

G2’s 2026 best software awards

Level AI has been named a 2026 G2 Best Software Award winner in the Agentic AI Products category. Among 1,392 products evaluated, Level AI secured the 23rd spot, earning recognition as one of the top Agentic AI Products.

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