The rise of Agentic AI: revolutionizing customer experience

About the webinar

“Agentic AI” is quickly becoming a buzzword in the CX industry—but what does it really mean? As the term spreads, so do misunderstandings. Join Level AI for a conversation where we’ll try to unpack the true definition of Agentic AI, how it differs from traditional automation, and what it means for the future of customer experience.

In this webinar, we’ll explore:

• The core principles of “agentic” systems: autonomy, adaptability, and intent

• Why many current solutions fall short of true agentic capabilities

• The evolving definition of “agents” and “workers” in AI-powered contact centers

• The future of intelligent CX—and what leaders should be preparing for today

Speakers

Ashish Nagar

Founder & CEO, Level AI

Colm Shalvey

Vice Presidnet of Marketing, Level AI