The future of AI in CX: priorities, use cases and business impact

About this event

Explore how AI is reshaping Customer Experience—learn key priorities, proven use cases, and strategic impacts for your CX organization.

• Discover essential AI-driven use cases like Agent Assist, QA Automation, and intelligent Bots.

• Gain strategic insights from leading analyst firm Metrigy and practical stories from Level AI customers.

• Understand how a unified AI approach can drive greater efficiency and deliver transformative CX outcomes.
  
  

Speakers

Gayathri (G3) Krishnamurthy

Head of product marketing, Level AI

Robin Gareiss

CEO & principal analyst, Metrigy