Mastering complex calls with manager/agent assist: live Q&A

Key takeaways from today's Q&A session with Michaela Conserva from ezCater:

• Challenges faced by online marketplace contact center agents.

• How real-time assistance can help agents handle complex calls and reduce customer churn.

• Key strategies for contact center success and boosting agent efficiency with real-time AI assistance.

Featured speakers

Michaela Conserva

QA Strategist & Leader, ezCarter

Seasoned leader with over 10 years of substantial experience building high-performance, cross-functional teams in QA and customer experience from the ground up.

Ian Goh

Group Product Manager, Level AI

Ex-Bain product & strategy professional with experience finding Product-Market Fit. His focus has been on new products based on AI (primarily LLMs, deep learning and computer vision)

Michaela Conserva

QA Strategist & Leader, ezCarter

Seasoned leader with over 10 years of substantial experience building high-performance, cross-functional teams in QA and customer experience from the ground up.

Ian Goh

Group Product Manager, Level AI

Ex-Bain product & strategy professional with experience finding Product-Market Fit. His focus has been on new products based on AI (primarily LLMs, deep learning and computer vision)

Michaela Conserva

QA Strategist & Leader, ezCarter

Seasoned leader with over 10 years of substantial experience building high-performance, cross-functional teams in QA and customer experience from the ground up.

Ian Goh

Group Product Manager, Level AI

Ex-Bain product & strategy professional with experience finding Product-Market Fit. His focus has been on new products based on AI (primarily LLMs, deep learning and computer vision)