Scaling quality assurance with Level AI: how Kastle Systems transformed QA & agent performance

About the webinar

Kastle Systems was stuck in the cycle of manual call reviews, costly QA processes, and incomplete insights—until they leveraged AI-powered automation. Now, they evaluate 100% of customer interactions, reduce operational costs, and drive real-time agent improvements without a dedicated QA team.

Join this exclusive webinar to learn how AI-powered QA:

• Automates call evaluation for 100% coverage

• Eliminates human bias and improves accuracy

• Identifies coaching opportunities instantly

• Reduces costs and scales seamlessly
  
  

Speakers

Thomas Tardiff

Director of operations center @ Kastle Systems

Colm Shalvey

Vice Presidnet of Marketing, Level AI