Forrester: how to evaluate AI for modern contact centers

Join the contact center trends webinar anytime with on-demand access!

• How to cut through the buzzwords and identify state-of-the-art technology, not legacy systems disguised as artificial intelligence.

• Evolving trends of machines able to understand human language.

• What each AI for customer service actually means for your QA teams, agents, and customer support outcomes.

Featured speakers

Christina McAllister

Senior Analyst @ Forrester

Christina is a Senior Analyst at Forrester helping customer service and CX leaders transform their strategies and capabilities in the age of the customer.

Ashish Nagar

Founder & CEO @ Level AI

Ashish is the Founder and CEO of Level AI. Before Level AI, Ashish was a lead Product Manager on Amazon Alexa’s Conversational AI team.

Christina McAllister

Senior Analyst @ Forrester

Christina is a Senior Analyst at Forrester helping customer service and CX leaders transform their strategies and capabilities in the age of the customer.

Ashish Nagar

Founder & CEO @ Level AI

Ashish is the Founder and CEO of Level AI. Before Level AI, Ashish was a lead Product Manager on Amazon Alexa’s Conversational AI team.

Christina McAllister

Senior Analyst @ Forrester

Christina is a Senior Analyst at Forrester helping customer service and CX leaders transform their strategies and capabilities in the age of the customer.

Ashish Nagar

Founder & CEO @ Level AI

Ashish is the Founder and CEO of Level AI. Before Level AI, Ashish was a lead Product Manager on Amazon Alexa’s Conversational AI team.