From ordinary to extraordinary QA: how to leverage AI technology in call center QA

Key discussion points

• The evolution of quality assurance: From foundational principles to cutting-edge technology strategies including generative AIUnlocking
  
  

• Efficiency: How technology and data analytics can supercharge your QA efforts in contact centers
  
  

• Real-world success stories: Case studies and practical examples of QA transformations

Featured speakers

Samantha Nelson

VP of Contact Center, Telarus

Results-oriented sales professional with 10+ years of sales experience focused on building relationships and solution selling by closing business directly and through the channel.

Samantha Nelson

VP of Contact Center, Telarus

Results-oriented sales professional with 10+ years of sales experience focused on building relationships and solution selling by closing business directly and through the channel.

Samantha Nelson

VP of Contact Center, Telarus

Results-oriented sales professional with 10+ years of sales experience focused on building relationships and solution selling by closing business directly and through the channel.