MOUNTAIN VIEW, Calif., June 9, 2025 — Level AI, a leader in customer experience AI, today announced the launch of AI Virtual Agent, a next-generation AI built to deliver truly human-like conversations and transform how organizations engage with customers.

AI Virtual Agent addresses a growing challenge: balancing human empathy with the efficiency of automation. Level AI has long powered industry-leading Customer Experience Intelligence and Augmentation, including Voice of the Customer (VoC), Automated QA, Screen Monitoring, and Agent Assist. With AI Virtual Agent, Level AI extends its proven closed-loop CX system to virtual agents, ensuring consistent quality and continuous improvement across hybrid contact centers.

“AI Virtual Agent isn’t just another chatbot—it’s purpose-built to drive operational excellence and empathetic conversations,” said Ashish Nagar, CEO of Level AI. “It’s about elevating every interaction—whether with a human or an AI agent—and creating a truly customer-first experience at scale.”

Key differentiators:

• AgentIQ for actionable automation: AI Virtual Agent goes beyond simple dialogues to take real actions—like modifying orders, updating CRM records, and resolving tickets—driving over 50% better customer resolution rates.
  
  

• DialogIQ for human-like conversations: AI Virtual Agent understands tone, sentiment, and context in real time, delivering emotionally aware and natural conversations that feel personal and on-brand.
  
  

• EnlightIQ for continuous CX excellence: Level AI reviews 100% of virtual agent interactions, surfacing quality insights and identifying coaching opportunities—ensuring continuous learning and higher CSAT.
  
  

• Fast deployment & customization: AI Virtual Agent is quick to deploy with intuitive setup and out-of-the-box integrations—no complex coding needed.
  
  

• Enterprise-ready & secure: Multilingual support, omnichannel readiness, and robust security ensure AI Virtual Agent scales globally while meeting strict compliance standards.

Solving today’s CX challenges

Customer experience leaders consistently cite slow deployment, robotic conversations, and limited visibility into AI agent quality as critical issues. AI Virtual Agent addresses these head-on by unifying automation, analytics, and QA in a single loop—delivering high-quality, adaptable AI interactions that match your brand’s tone and values.

A CX leader shared, “We made more progress with Level AI in four weeks than we had in six months with another vendor. The experience has been stellar, and the feedback from our users has been incredible.”

About Level AI

Level AI helps leading brands like Affirm, Penske, Vista, and Carta transform their contact centers with AI-native solutions. To see AI Virtual Agent in action, request a personalized demo at https://thelevel.ai.