Level AI, a leader in advanced conversation intelligence solutions for the contact center, announced a game-changing generative AI product. AgentGPT is a secure, omniscient generative AI system for customer service teams, trained on a client’s proprietary customer conversational data. It helps agents successfully handle even the most complex questions, stepping in to answer what can’t be found in the help section or other publicly available resources. It also helps Learning & Development teams save significant time. Until now, organizations have had to maintain internal knowledge bases to help, onboard and train agents. AgentGPT augments these efforts by generating answers in real-time and providing a federated knowledge base.

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