In today’s episode of Category Visionaries, we speak with Ashish Nagar, CEO of Level AI, a contact center software platform that’s raised over $35 Million in funding, about why machine learning might just finally be the customer service solution the market has been searching for. AI has come a long way in recent years, with increasingly sophisticated solutions available to emulate the human experience, and Level AI promises an automated system for analyzing and enhancing the customer service experience, particularly for companies with complex customer service needs in sectors like healthcare, finance and travel.

We also spoke about how AI is shifting from traditional language development models, the challenge of brands competing to differentiate themselves on customer service, and how Level AI manages to stand out in an oversaturated, highly commodified marketplace. 10 years ago the idea of having a meaningful conversation with a machine was the stuff of science fiction, but it looks set now to be the customer service solution of tomorrow.

LISTEN TO THE PODCAST EPISODE HERE